Do you have questions?

Private individuals: Self-registration or order as guest

TWINT employees (private withdrawals): Self-registration with security code
TWINT-internal offices (business withdrawals / marketing): through Pandinavia after prior contact and approval by the responsible TWINT person.

If not stated otherwise in the article title, the stated price is per unit.

No, there is no minimum order quantity.

If you would like to order an item but cannot enter a quantity and the icon with the shopping basket does not appear, this means that the item is not available at the moment and therefore cannot be ordered. In an urgent case, please enquire via e-mail or by phone to find out when the item will be available again.

Payment is made exclusively via Twint.

As a rule, the delivery times according to the GTC apply.

The shipping, packaging and administration costs are listed in the General terms and conditions.

No, the items are only shipped in Switzerland and the Principality of Liechtenstein. Shipping abroad is not possible.

If you do not like an item and it is unused, you can return it to us within 14 days. To do this, please follow the instructions and conditions in the General Terms and Conditions.

If you wish to exchange the item, you can return the item to us within 14 days and we will make the exchange. If the exchange is not possible, we will offer you either a full refund or a replacement item. Please follow the instructions and conditions in the General terms and conditions.

If the goods have been damaged during shipment, please inform us by e-mail within 48 hours of receipt of the goods. Return the item to us within 14 days and we will send you a replacement or offer you either a full refund or a replacement if the item is no longer available. Please follow the instructions and conditions in the General terms and conditions.