Privacy policy

The protection of your privacy is important to us. Please note the following points of our data protection declaration.

Area of application
The data protection declaration applies to all web pages of this promotional products shop. For any external websites to which there is a link on this website, no guarantee is given for compliance with the data protection regulations.

Use of information
If you merely browse the website, only non-personal usage data such as your IP address, the last page visited, the browser used, date, time, etc. will be analysed anonymously (Google Analytics) for the purpose of identifying trends and improving our online services. No conclusions are drawn about your person from this.

For online orders or the purchase of products on this website, the provision of your data is unavoidable. In addition to the visible details for the ordering process such as address, name, payment and shipping method, etc., the country, language and currency are also stored.

Regarding the processing of your customer data, please also note the point "Data protection" in the General Terms and Conditions (GTC).

No passing on of personal information
Personal data is processed by us only for the purpose of business transactions within the framework of the online shop. They are treated confidentially and in good faith. In particular, no data will be passed on to third parties for purposes other than business transactions within the framework of the online shop.

In certain cases we use so-called cookies. Cookies are small files that are stored on your computer to track your website visit and preferences as you navigate between pages, and sometimes to remember settings between visits.

You can set your browser to display a warning on screen before saving a cookie. You can also opt out of the benefits of personal cookies and choose not to use cookies (and this website) at any time by deleting the cookies that have been set by the website. This can be done through the settings in your internet browser and by deleting all cookies.

This website may contain hyperlinks to other websites which are not operated or controlled by us. These third party websites are not governed by this privacy statement and we are not responsible for their content or their privacy practices. We recommend that you read the privacy statements of the respective websites and check how they protect your personal data and whether they are trustworthy.

E-mails / e-newsletters
You will only receive e-mails or e-newsletters with your consent and you can opt out of receiving further communications at any time.

In order to optimally tailor the offers in these e-mails to your needs, your clicking and reading behaviour may be evaluated. If you have registered and have an account, the user information stored there (surname, first name, address etc.) can be used to supplement/correct your newsletter profile.

Please remember that unencrypted transmitted data can be read or changed by unauthorised third parties.

Keeping and securing your data
We take reasonable precautions and use appropriate security technology to protect your data. Your data will only be retained for as long as is necessary for the purpose for which it was collected.

Changes to this privacy policy
Changes to this privacy policy may be made at any time. Please consult this statement regularly.

Possible questions related to data protection

Login and registration - Why do we recommend the email address as a username?
Your e-mail address is unique in the world. The e-mail address as user name is a clearly defined term.  Passwords are stored securely in encrypted form. If you lose your password, a new password can be created quickly and automatically.

Tips on browser configuration - Which browsers are supported?
The pages displayed in the Online Shop have been tested and optimised for the following browsers:

Microsoft Internet Explorer 9 - 11
Mozilla Firefox 4 - 42
Safari 5.1 - 9
Google Chrome 6 - 46
Opera 9.64 -32
Microsoft Edge


Good day, how can we help you?

If you have any questions about TWINT merchandise, please contact our customer support.

043 266 22 66

Available during office hours
Mon - Fri 08.30 to 11.45 / 13.30 to 16.45


You can find all the answers about TWINT and the TWINT Prepaid App in the FAQs on the TWINT website.
And here you get directly to the contact details of your bank.